Return & Refund Policy
Thank you for shopping with Zodiac Bundles LLC! We want every member of the ZB Family to feel confident shopping with us. Please review this policy before placing your order.
ALL SALES
Due to the nature of our hair products and personal-care items, all sales are final unless an item arrives damaged, defective, or incorrect, or applicable law requires otherwise. Please carefully review product descriptions, lengths, lace types, colors, prices, and customization details before completing your purchase.
WIG LAB & CUSTOM ORDERS
Custom-made Wig Lab orders are created according to the selections submitted at checkout. Please review all customization details carefully before ordering. Custom orders are not eligible for returns or refunds due to a change of mind, incorrect selections submitted by the customer, or personal styling preferences, except where required by law or when an item qualifies under our damaged, defective, or incorrect-order policy.
Product Care & Handling
For hygiene and quality reasons, products that have been worn, installed, washed, altered, dyed, or otherwise used may not qualify for a return or exchange, except where required by law. Please contact us before sending any product back. Unauthorized returns may not be accepted.
Contact Us
For questions or concerns about an order, contact Zodiac Bundles LLC using the contact information provided on our website. Please include your order number so we can assist you.
DAMAGED , DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.
Please include:
Your order number.
Clear photos or videos showing the issue.
Photos of the product and packaging, when relevant.
A brief description of the problem.
We will review your claim and determine an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Refund Processing
If a refund is approved, we will explain the next steps. Refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution. Original shipping fees and return shipping costs will be handled in accordance with the circumstances of the claim and applicable law.
Order Cancellations
Please contact us as soon as possible if you need to request an order cancellation. Orders that have already been processed, shipped, or entered into custom production may not be eligible for cancellation.
Thank you for supporting Zodiac Bundles LLC and being part of the ZB Family!
Your beauty. Your vibe. Your Zodiac.